This website (“the Site”) is operated by Joanne, a licensed real estate salesperson representing Huttons Asia Pte Ltd. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit or interact with the Site, in accordance with the Personal Data Protection Act 2012 (“PDPA”) of Singapore. By using this Site, you consent to the practices described in this policy.
You may verify Joanne’s registration on the CEA Public Register at www.cea.gov.sg.
When you submit an enquiry form, request a brochure, register interest in a unit, or chat with our AI assistant, we may collect:
When you visit the Site, we automatically collect technical information including IP address, browser type and version, device type and operating system, pages visited, time spent on each page and referring URL, and cookies and similar tracking technologies (see Section 6).
Our AI assistant processes your messages to answer questions about property. To generate a reply, your message and recent conversation context are sent to our AI model provider, Anthropic (the Claude API); under that provider’s API terms this content is not used to train their models.
We also keep a record of these conversations. For each exchange we store the message you sent, the assistant’s reply, the page you were on, the detected language, how long the reply took, and a randomly generated session reference. We do not store your name, email address, telephone number or IP address alongside it, and the session reference is not linked to your identity.
We keep these records for 60 days, after which they are deleted automatically. We use them to answer your questions, to see which properties and questions buyers are interested in, and to improve the assistant’s answers.
These records are stored on servers in Frankfurt, Germany (see Section 7).
Please do not type sensitive personal information into the chat. Anything you write becomes part of the stored message — so if you include your name or phone number in what you type, that is stored with it. To reach Joanne directly, use the WhatsApp button instead. Once you move to WhatsApp, the conversation is governed by WhatsApp’s privacy policy and Joanne’s professional handling.
When you submit an enquiry, request a brochure, register interest in a unit, or ask to speak to an agent, your data is shared with Joanne (CEA R073465F) and Huttons Asia Pte Ltd (Licence L3008899K) for the purposes of providing property advisory services, in line with the Estate Agents Act and the CEA’s professional conduct standards.
These providers process data only on our instructions and only for the purposes of providing services to us.
We may disclose your data to law enforcement or regulators if required by Singapore law, court order, or regulatory request. We do not sell your personal data.
The Site uses cookies and similar technologies to maintain your session, remember filter preferences (stored in your browser), measure traffic and performance via Google Analytics (using anonymised identifiers), and power the enquiry features. You can disable cookies in your browser settings, but some Site features may not work correctly without them.
Some of our service providers (notably Anthropic for the AI assistant, our database host in Frankfurt, and Google Analytics for traffic measurement) process data outside Singapore. We rely on those providers’ contractual commitments to handle data with privacy standards comparable to the PDPA. By using the AI assistant and the Site generally, you consent to your data being processed in this manner.
Our website and the records described in Section 2.3 are hosted on servers in Frankfurt, Germany, operated by our infrastructure providers. Transfers outside Singapore are made on the basis that these providers are contractually required to protect personal data to a standard comparable to the PDPA.
These periods cover different things. Conversations with the AI assistant on this Site are kept for 60 days. Enquiries you make to Joanne directly — including by WhatsApp, phone or email — form part of her professional records and are kept for the period stated above.
After these periods, data is anonymised or securely deleted.
Conversations with the AI assistant are stored under a random session reference rather than your name, so we may be unable to locate your specific records unless you can tell us roughly when the conversation took place and what it concerned.
To exercise any of these rights, contact us using the details in Section 12.
We use commercially reasonable security measures including encryption in transit (HTTPS/TLS), access controls, and regular security reviews. No system is completely secure; you provide your data at your own risk.
This Site is not directed at children under 13. We do not knowingly collect personal data from children. If you believe a child has submitted data to us, contact us and we will delete it.
We may update this Privacy Policy from time to time. Material changes will be posted on this page with a new “Last updated” date. Continued use of the Site after changes are posted constitutes acceptance of the revised policy.
This website (“the Site”) is operated by Joanne, a licensed real estate salesperson representing Huttons Asia Pte Ltd. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit or interact with the Site, in accordance with the Personal Data Protection Act 2012 (“PDPA”) of Singapore. By using this Site, you consent to the practices described in this policy.
You may verify Joanne’s registration on the CEA Public Register at www.cea.gov.sg.
When you submit an enquiry form, request a brochure, register interest in a unit, or chat with our AI assistant, we may collect:
When you visit the Site, we automatically collect technical information including IP address, browser type and version, device type and operating system, pages visited, time spent on each page and referring URL, and cookies and similar tracking technologies (see Section 6).
Our AI assistant processes your messages to answer questions about property. To generate a reply, your message and recent conversation context are sent to our AI model provider, Anthropic (the Claude API); under that provider’s API terms this content is not used to train their models.
We also keep a record of these conversations. For each exchange we store the message you sent, the assistant’s reply, the page you were on, the detected language, how long the reply took, and a randomly generated session reference. We do not store your name, email address, telephone number or IP address alongside it, and the session reference is not linked to your identity.
We keep these records for 60 days, after which they are deleted automatically. We use them to answer your questions, to see which properties and questions buyers are interested in, and to improve the assistant’s answers.
These records are stored on servers in Frankfurt, Germany (see Section 7).
Please do not type sensitive personal information into the chat. Anything you write becomes part of the stored message — so if you include your name or phone number in what you type, that is stored with it. To reach Joanne directly, use the WhatsApp button instead. Once you move to WhatsApp, the conversation is governed by WhatsApp’s privacy policy and Joanne’s professional handling.
When you submit an enquiry, request a brochure, register interest in a unit, or ask to speak to an agent, your data is shared with Joanne (CEA R073465F) and Huttons Asia Pte Ltd (Licence L3008899K) for the purposes of providing property advisory services, in line with the Estate Agents Act and the CEA’s professional conduct standards.
These providers process data only on our instructions and only for the purposes of providing services to us.
We may disclose your data to law enforcement or regulators if required by Singapore law, court order, or regulatory request. We do not sell your personal data.
The Site uses cookies and similar technologies to maintain your session, remember filter preferences (stored in your browser), measure traffic and performance via Google Analytics (using anonymised identifiers), and power the enquiry features. You can disable cookies in your browser settings, but some Site features may not work correctly without them.
Some of our service providers (notably Anthropic for the AI assistant, our database host in Frankfurt, and Google Analytics for traffic measurement) process data outside Singapore. We rely on those providers’ contractual commitments to handle data with privacy standards comparable to the PDPA. By using the AI assistant and the Site generally, you consent to your data being processed in this manner.
Our website and the records described in Section 2.3 are hosted on servers in Frankfurt, Germany, operated by our infrastructure providers. Transfers outside Singapore are made on the basis that these providers are contractually required to protect personal data to a standard comparable to the PDPA.
These periods cover different things. Conversations with the AI assistant on this Site are kept for 60 days. Enquiries you make to Joanne directly — including by WhatsApp, phone or email — form part of her professional records and are kept for the period stated above.
After these periods, data is anonymised or securely deleted.
Conversations with the AI assistant are stored under a random session reference rather than your name, so we may be unable to locate your specific records unless you can tell us roughly when the conversation took place and what it concerned.
To exercise any of these rights, contact us using the details in Section 12.
We use commercially reasonable security measures including encryption in transit (HTTPS/TLS), access controls, and regular security reviews. No system is completely secure; you provide your data at your own risk.
This Site is not directed at children under 13. We do not knowingly collect personal data from children. If you believe a child has submitted data to us, contact us and we will delete it.
We may update this Privacy Policy from time to time. Material changes will be posted on this page with a new “Last updated” date. Continued use of the Site after changes are posted constitutes acceptance of the revised policy.